Case Study – Billing Statements Garners Better Business

Consider the story of Banner Health, a non-profit healthcare system with twenty locations in seven different states. For years, Banner had been providing services and excellent patient care that made a positive difference in people’s lives.

Consider this case study of Banner Health, a non-profit healthcare system with numerous locations in seven different states. For years, Banner had been providing services and excellent patient care that made a positive impact in people’s lives. As patients grew more familiar with technology in their everyday lives, clients began requesting easier ways to pay their bills and keep track of their billing statements. While Banner’s staff service was already excellent, customers wanted to the ability to view bills online, make payments online 24 hours a day, and easily reconcile issues or other concerns with their statements.

To fulfill these needs and improve the customer experience, Banner Health implemented an online bill presentment and payment solution that let customers to receive, view and pay their bills online. The entire invoicing process was streamlined while still retaining the offline options for customers who preferred printed documents. The result: Banner Health immediately began receiving increased cash payments in less time and recovering bad debt while reducing postage and labor costs. In the first year, Banner saved $40,000.

Online billing statements, secure online payment solutions and electronic referencing for pertinent client information can greatly improve your business, too. If you are an established business looking to offer your invoicing online or a startup looking to start out on the right foot, billing outsourcing may be the key to unlocking your business’ earning potential. As your business grows and your clients begin expecting easier options for managing their bills, an outsourced billing system can vastly improve the effectiveness of your company which translates into less time wasted on clerical and administrative tasks and more time that can be devoted to improving your business and delivering the quality service that your clients expect.

Providing safe, convenient and timely customer service is essential to harboring repeat business and positive customer interaction. Too many opportunities are lost to inefficient filing and invoicing systems that leave customers waiting on the line and administrative professionals tied up with unnecessary work. Having the ability to quickly rectify any customer issues and immediately respond to client requests will distinguish your company from the competition and encourage enthusiastic word-of-mouth recommendations as well. To take advantage of this, partner with a billing outsourcing firm that can work to implement a system that streamlines both your client’s experience as well as your staff’s daily responsibilities.